Privacy policy

SA Coal – Privacy Policy

Effective Date: 02/11/2025

This Privacy Policy describes how SA Coal (“we,” “us,” “our”) collects, uses, and protects your personal information when you visit https://sacoal.com (the “Site”) or engage our services.

By using this Site, you agree to the practices described below.

1. Information We Collect

We may collect and store the following information:

a. Information you provide directly

  • Name, company name, and registration number

  • Contact details (email, phone number, address)

  • Director IDs and verification documents

  • Billing and payment information

  • Any details submitted through contact or application forms

b. Automatically collected information

  • IP address, browser type, device information, and cookies

  • Pages visited and time spent on the Site

  • Shopify session data and analytics

c. Third-party data
We may receive limited information from trusted partners (for example for identity verification or payment processing).

2. How We Use Your Information

We use your information to:

  • Verify mine or site applications

  • Process membership and commission payments

  • Manage your account and provide support

  • Improve and secure our platform

  • Send important updates or invoices

  • Comply with legal obligations under South African law

We do not sell or rent personal information to any third party.

3. Membership & Payments

Payment details are handled through secure, PCI-compliant Shopify processors.
SA Coal does not store complete card information.

4. Cookies and Tracking

Our Site uses cookies to enhance performance and analyze usage.
You can disable cookies in your browser settings, though some features may not function properly if you do so.

5. Data Storage and Security

All data is stored on secure servers within Shopify’s protected environment and backed up in encrypted form.
We apply reasonable technical and organizational measures to prevent unauthorized access, loss, or misuse of your data.

6. Disclosure of Information

We may share data only with:

  • Verification inspectors or partners under confidentiality agreements

  • Payment processors for billing purposes

  • Legal authorities when required by law

We never share data for marketing by third parties.

7. Your Rights (POPIA Compliant)

Under South African law, you have the right to:

  • Access your personal information

  • Request corrections or updates

  • Withdraw consent for processing (where applicable)

  • Request deletion of data subject to legal retention requirements

Requests can be sent to support@sacoal.com.

8. Data Retention

We retain personal and billing records for as long as necessary to fulfil our services and legal obligations, after which they are securely deleted or anonymised.

9. Third-Party Links

Our Site may contain links to external sites not operated by SA Coal.
We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy at any time.
Updates will be posted on this page with a new effective date.
Continued use of the Site after updates constitutes acceptance of the revised policy.

11. Contact Us

For questions or requests regarding your personal information, please contact:

📧 support@sacoal.com
🌐 https://sacoal.com
📍 South Africa